Refund policy
Thank you for choosing FnStores for your Fortnite, and video game account needs. We are committed to providing you with high-quality accounts and exceptional customer service. Please review our return policy below:
1. Returns and Exchanges:
We accept returns and exchanges under the following conditions:
a. Account Issues:
If the purchased account is banned or encounters any technical issues that prevent access, you are eligible for a return or exchange. We will investigate the issue, and if verified, provide either a replacement account or a refund—based on your preference.
b. Validity Period:
Return or exchange requests must be submitted within 7 days from the date of purchase. After this period, we are unable to process returns or exchanges.
2. Non-Eligible Returns and Exchanges:
We do not accept returns or exchanges in the following scenarios:
a. Buyer's Remorse:
If you change your mind, decide you no longer want the account, or are dissatisfied for non-technical reasons, we do not offer returns or exchanges.
3. Return and Exchange Process:
To initiate a return or exchange, please follow these steps:
a. Contact Us:
Email our customer support team at info@accountshubs.com within 7 days of your purchase. Include your order number, a detailed description of the issue, and any relevant evidence.
b. Verification:
Our team will review your request and verify the issue. If the problem is confirmed, we will move forward with your return or exchange.
c. Refund or Replacement:
Based on your preference and account availability, we will issue a refund to your original payment method or provide a replacement account.
4. Important Notes:
a. Account Usage:
Please avoid using the account after reporting an issue. Continued use may interfere with the verification process.
b. Responsibility:
FnStores is not responsible for any actions taken on the account after purchase, including bans or penalties.
c. Account Modifications:
We do not modify accounts post-sale, including changes to usernames, email addresses, or in-game items.
5. Contact Information:
If you need assistance or have any questions about our return policy, please contact our support team at info@accountshubs.com.
We appreciate your understanding of our return policy. It is designed to ensure fairness and transparency for both you and FnStores.
Thank you for choosing FnStores!